Across Melbourne, Hobart, Adelaide, Darwin, and regional Australia, participants with complex psychosocial disability are facing increasing challenges accessing consistent, specialized support coordination.
As demand for NDIS psychosocial supports continues to grow across the sector, participants with complex needs, particularly those transitioning from community mental health services or navigating co-occurring conditions, often require:
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Specialized psychosocial expertise – Coordinators with training in mental health, trauma-informed practice, and cross-system navigation
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Consistent, relational engagement – Regular contact beyond transactional check-ins, with practitioners who understand their recovery journey
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Strategic plan oversight – Attention to long-term plan sustainability and goal progression, not just immediate needs
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Support during transitions – Continuity when funding changes, plans are reviewed, or providers exit unexpectedly
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Access to quality providers – Connection to providers who understand complex trauma, psychosocial recovery frameworks, and supported decision-making
The Challenge for Referral Sources
For LACs, planners, and community mental health workers supporting participants with complex psychosocial disability, finding coordination services that can meet these needs can be challenging:
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Many coordination providers carry high caseloads, limiting capacity for intensive engagement
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Generalist services may lack specialized psychosocial recovery training
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Participants may experience service breakdowns during critical transition periods
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Identifying providers with expertise in complex trauma, co-occurring conditions, and multiple service systems takes time and local knowledge
Quality Care Network provides specialized support coordination for participants who need intensive, psychosocial-focused coordination.
Quality Care Network Has Opened Capacity
Quality Care Network is now accepting referrals for participants requiring Support Coordination, Specialist Support Coordination, and Psychosocial Recovery Coaching.
We have practitioner capacity available across our interdisciplinary team:
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In-person support coordination in Melbourne
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Telehealth services Australia-wide, including Hobart, Adelaide, and Darwin
What Makes Our Model Different: Dual Coordination for Complex Needs
Our dual coordination model was developed specifically to support participants with these complex needs.
Each participant is allocated both a Primary Support Coordinator and a Plan Oversight Coordinator, ensuring consistent engagement alongside strategic plan management.
This model, available through telehealth for participants in Hobart, Adelaide, and Darwin, provides:
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Regular, relational engagement – Scheduled contact with a primary coordinator who understands the participant’s goals, challenges, and recovery journey
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Strategic plan oversight – A secondary coordinator monitoring budget utilization, plan variations, and long-term sustainability
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Continuity during transitions – Consistent support through funding changes, service breakdowns, and provider exits
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Early intervention on service gaps – Proactive identification of issues before they escalate into crises
Specialized Psychosocial Expertise
Our team holds specialized training in psychosocial recovery, trauma-informed practice, and cross-system navigation.
We work with participants navigating:
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Transitions between community mental health services and the NDIS
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Co-occurring conditions including acquired brain injury, complex trauma, and intellectual disability
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Experiences of voice hearing, autism spectrum conditions, or neurological conditions
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Multiple service systems such as housing, justice, family violence, or homelessness supports
Our specialization: Participants aged 24 to 55 experiencing complex psychosocial disability – a demographic often underserved by traditional coordination models.
Practitioners integrate strategic social work frameworks within support coordination practice, developing tailored strategies to address systemic barriers, service fragmentation, and gaps in care.
Importantly, Quality Care Network upholds supported decision-making principles, working alongside participants with diverse communication styles and support needs to ensure they can exercise genuine choice and control within the NDIS.
Evidence-Informed Practice + Lived Experience
Our practice is grounded in evidence-based frameworks, delivered by practitioners with formal qualifications in disability and mental health.
Our team includes:
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Social Work & Disability Policy specialists
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Psychologists
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Mental Health Peer Workers
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Community Services professionals
This ensures coordination is informed by both academic rigor and lived experience of navigating disability and mental health systems.
Continuity When Other Services Exit
One of the most challenging aspects of fragmented coordination is the loss of support during critical transition periods.
When providers exit unexpectedly, funding is reviewed, or plans are reassessed, participants are often left without advocacy or connection to services.
Quality Care Network practitioners continue coordination and advocacy activities during these periods, ensuring participants remain connected to appropriate supports even when other elements of their service network are in flux.
We also conduct direct provider assessments before linking participants with external providers – helping ensure referrals are made to high-quality registered and unregistered providers who understand complex psychosocial needs.
Working Collaboratively with Referral Sources
We work alongside LACs, planners, and community mental health teams as part of the participant’s broader support network.
Our approach to collaboration includes:
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Clear communication – We’ll keep you informed about the participant’s coordination journey (with their consent)
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Collaborative approach – We work alongside you and other supports in the participant’s network
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Transparent processes – We’re happy to discuss our model, answer questions, and provide updates
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Respect for your expertise – We value the relationship you’ve built with participants and the knowledge you bring
How to Refer
Referrals are accepted from:
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NDIA planners & Local Area Coordinators
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Community mental health services
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Allied health providers
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Participants, families, support networks & carers
Capacity is allocated based on participant complexity and fit with our dual-coordination model. We’re available to discuss referrals and answer questions about suitability.
Email: connect@qualitycarenetwork.com.au
Phone: 0409 634 945
Referral forms are also available via the Referral section of the Quality Care Network website.
About Quality Care Network
Quality Care Network is an NDIS-registered provider specializing in Support Coordination, Specialist Support Coordination, and Psychosocial Recovery Coaching for participants with complex psychosocial needs.
Service delivery: In-person support in Melbourne | Telehealth Australia-wide (including Hobart, Adelaide, Darwin)
Specialization: Participants aged 24-55 experiencing psychosocial disability, complex trauma, co-occurring conditions, and multiple service system involvement
Approach: Dual coordination model combining lived experience workforce with evidence-based psychosocial recovery frameworks
